FAQ

ever&again was born out of a desire to respect our past and our future. It means “again and again” and stands for the intention to refurbish the “old” into the new and to offer products that replace disposable products and can be used again and again. We believe that every step in the right direction counts and therefore want to support a simple and stylish entry into the zero waste lifestyle with our sustainable products.

Whether it’s a food hood, 3-in-1 bread basket or reusable cotton pads, at ever&again you’ll find everything your sustainable heart desires. We offer a wide range of products to reduce single-use plastic and disposable items in everyday life. We are also constantly working on new product ideas to fill our colorful range with even more zero waste products.

We are a start-up company from Frankfurt am Main in Germany.

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All of our products are hand-sewn with great attention to detail in German workshops, especially social and rehabilitation workshops. As we work directly and hand in hand with the producers of our products, we can also avoid long supply chains and therefore produce in a particularly sustainable and resource-saving way.

We at ever&again want to reduce waste and therefore rely wherever possible on upcycling or rest materials as external material for our products. We use high quality fabrics for the interior, such as 100% linen for our 3-in1 breadbag. You can always find detailed information about the materials used in individual products on the product page or in the appropriate FAQ.

All of our sustainable products are completely vegan, i.e. made without animal products or ingredients. This also applies to our bowl covers. We deliberately use a washable, durable inner fabric and no beeswax cloths.

ever&again products can be washed by hand or in the washing machine. To find out the exact number of degrees, please take a look at the individual product pages.

You can currently make purchases in our online store using the following payment methods:
Prepayment by bank transfer,
Payment by PayPal,
Payment by invoice (Klarna),
Payment by credit card (Klarna),
payment by installments (Klarna),
instant bank transfer (Klarna)

To redeem a discount code in our online shop you have to login or create an account. In the shopping cart you will find the option for a coupon code. Enter your code here and it will automatically be charged to your order.

Please note: only one code can be redeemed at a time.

Within Germany our shipping costs are currently 4,95€. All shipments are insured and with a tracking number, this a mandatory for tracking any lost package or covering costs in case of a complete loss.

For all other countries please have a look at our shipping costs table.

Depending on the current situation and parcel volume at our shipping service provider, ever&again products will arrive at your location within 2-5 working days.

Unfortunately, we cannot currently offer shipping to Packstations.

We ship our products without plastic, just tied together with a fabric tape in a paper envelope. If you order Swipe Its with glass they come in a box with various filling material. Usually this is paper. For the sake of sustainability, we also occasionally use used bubble wrap, which we naturally do not want to throw in the trash. Our boxes have also been used in the past. Therefore, they may have printed advertising from other companies. Therefore should you have a plastic materials in your shipment, please be sure this is reused and not newly purchased.

In most case you should receive a confirmation mail with a tracking code once your product has been shipped. If so you can easily track the status of your package at the Hermes Website.

If you did not receive a code or the package is taking extra long, please feel free to contact us by e-mail at he***@**********in.com, we will be happy to help you!

According to the 14 day right of withdrawal you can freely return products to us.

Please download the cancellation form, fill it out and enclose it with the return.

We always appreciate any feedback as to why you have decided to return your product.

The customer pays the shipping costs for returned goods, we will refund the full purchase price (including shipping costs) upon receiving the return product(s).

All our products are hand sewn with great care in Germany. Despite frequent checks, small errors may occur. If an ever&again product is not to your satisfaction, please contact us at he***@**********in.com or via the contact form. We are happy to help.

We are already represented in some great shops where our products are also very popular – maybe your shop is next? We are always happy to receive retail enquiries at he***@**********in.com or via the contact form.

After we have created a dealer login for you, orders can also be placed in our online shop.

If you are already a retailer for ever&again products, just register in our online shop and let us know by e-mail, we will activate your account. If you are not yet a dealer for our products, we look forward to your inquiry at he***@**********in.com or the contact form.

We are happy to receive all inquiries. Please contact us with your wishes at he***@**********in.com or via the contact form. We will contact you as soon as possible.