Liability Notice: The following template has been created by a lawyer (https://drschwenke.de) according to the typical requirements of an online shop. However, you should only use the template after careful examination and adjustment to your specific business model. The following template contains additional notes that you need to consider, as well as highlighted passages that you should check and possibly adjust. Please remove the notes after editing. Seek legal advice if in doubt.

Right of Withdrawal for a Contract for the Delivery of Digital Content Not Supplied on a Tangible Medium

Right of Withdrawal
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reasons. The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us ([Insert: Name/Company, Address, Phone Number, and Email Address. You can also use the shortcode for this and enter the address in the settings.]) with a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received your notification of withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction unless you have expressly agreed otherwise; in no case will you be charged fees for this refund.

Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)

  • To [Insert: Name/Company, Address, Email Address, and, if applicable, the fax number]:
  • I/We hereby withdraw () from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
  • Ordered on () / received on ()
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if notified on paper)
  • Date

(*) Delete as applicable.

Exclusion or Early Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not pre-made and for which the production is significantly determined by an individual choice or specification by the consumer or that is clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely if we begin to execute the contract only after you have a) given your explicit consent and simultaneously confirmed that you are aware that you will lose your right of withdrawal as soon as we begin to fulfill the contract, and b) we have provided you with the content of your declaration within a reasonable time after the conclusion of the contract, but at the latest upon delivery of the goods or before we begin to execute the service. We point out that we can make the conclusion of the contract conditional on your aforementioned consent and confirmation. The right of withdrawal expires prematurely if we begin to execute the contract only after you have given your explicit consent and simultaneously confirmed that you are aware that you will lose your right of withdrawal as soon as we begin to fulfill the contract. We point out that we can make the conclusion of the contract conditional on your aforementioned consent and confirmation.